Legal Notice

MARMAX, SAS with capital of €9,803
Head Office: 114 Avenue Crampel – 31400 Toulouse – France
Registered with the RCS Toulouse SIREN 833 453 442 on October 30, 2017 SIRET number 833 453 442 00059 – APE 4791B

President and Managing Director: Ms. Margaux MINGUEZ LAHANA & Mr. Maxime MINGUEZ

Director of publication & editorial of the site: Ms. Margaux MINGUEZ
LAHANA

DESIGN AND PRODUCTION OF THE SITE: Mashvp Agency - mashvp.com
The site is hosted on Shopify

Terms of Sales

These General Terms and Conditions of Sale (hereinafter the "GTC") are concluded on the one hand by the company MARMAX (hereinafter "Marmax") with a share capital of €9,803.00, whose registered office is located in Toulouse, registered in the Toulouse Trade and Companies Register under number 833 453 442, the website www.stellaetsuzie.com (hereinafter the Site) and, on the other hand, by any natural or legal person wishing to make a purchase via the Site (hereinafter "the Customer").

Article 1. Purpose
These General Terms and Conditions aim to define the contractual relations between the company Marmax and the Customer and the conditions applicable to any purchase made through the Site.

These General Terms and Conditions apply to the exclusion of all other conditions, and in particular those applicable to sales in stores or through other distribution and marketing channels.

Any use of the Site implies unreserved acceptance by the Customer of these General Terms and Conditions, which the Customer acknowledges having read prior to placing an order. In this regard, they are binding on the Customer in accordance with the terms of Article 1119 of the Civil Code.

The Site allows the company Marmax to offer its products (hereinafter "the Products") in France and abroad.

Before any transaction, the Customer declares on the one hand that the purchase of Products on the Site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing him to commit to these General Terms and Conditions. These General Terms and Conditions govern the use of the Site and the services that may be offered there as well as any purchase made on the Site.

Marmax reserves the right to modify these Terms and Conditions at any time to comply with any new regulations or to improve the usability of its website. Therefore, they will be applicable as soon as they are posted online.

Article 2. Products
The Products offered are those which appear on the Site within the limits of available stocks.

Marmax reserves the right to modify its Product collection at any time. Each Product is presented on the Site in the form of a description detailing its main technical characteristics with the greatest possible accuracy. However, if errors or omissions occur in this presentation, Marmax cannot be held liable.

The Customer is fully informed that the images, photos and colors of the Products offered for sale may not correspond to the colors under the effect of the Internet browser. The photographs are as faithful as possible but do not bind the company Marmax in any way.

The sale of the Products presented on the Site is intended for all customers residing in countries which fully authorize the entry of these products into their territory.

If one or more items ordered are no longer available, the Customer will be informed by email as soon as possible of the partial or total cancellation of their order.

Article 3. Pre-contractual information
The Customer acknowledges having received, prior to placing the order and concluding the contract, in a legible and understandable manner, these General Terms and Conditions and all information listed in Article L. 221-5 of the Consumer Code.

Article 4. Prices
The prices appear on the Product sheets of the online catalog and are prices in euros (€) for Europe, in pounds sterling for the United Kingdom and in dollars for the rest of the world, taking into account the value added tax (VAT) applicable on the day of the order.

All prices displayed are calculated and include the value added tax (VAT) applicable in France or that applicable in the country of delivery located in the European Union.


Any change in the VAT rate may be reflected in the price of the Products.

Any local taxes that may apply to the sale are the responsibility of the Customer.

The prices indicated do not include delivery costs, which are charged in addition to the price of the products purchased depending on the total amount of the order.

Marmax reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

In mainland France, for any order greater than or equal to 200 euros including tax, shipping costs are free; for any order less than 200 euros including tax, a flat rate contribution to shipping costs will be invoiced to the Customer depending on the carrier chosen by the Customer.

For all deliveries within the European Union and Switzerland, shipping costs are free for all orders over €250 including VAT. For all orders under €250, a flat rate shipping contribution of €10 including VAT will be charged.

For all deliveries to the United States, Canada, and the United Arab Emirates, shipping costs are free for all orders.

For all international deliveries, shipping costs are free for all orders over 300 euros including tax; for all orders below this amount, a contribution fee of 20 euros excluding tax will be charged.

Outside the European Union, customs or import taxes may be added to the price of our products. These additional costs are entirely the customer's responsibility. It is therefore the customer's responsibility to inquire about these costs with their local customs office. However, for the countries listed below, customs or import taxes are included at checkout: United Kingdom, Canada, United States, Guadeloupe, Réunion, Martinique, New Caledonia, Saint Barthélemy, and Saint Martin.

Article 5. Order and payment terms

Before placing an order, the Customer must create an account on the Site. The account creation section is accessible directly from the side menu bar.

When creating their account, the Customer must complete the form provided for this purpose and provide their email address and a password, and alternatively, a date of birth in the format DD/MM.

The Customer is solely responsible for the confidentiality of his password and will bear sole responsibility for any fraudulent use of his password.

Before finalizing their order, the Customer must provide their first name, last name, postal address and telephone number. This information is required for processing and delivering orders and issuing invoices.

In accordance with the law of January 6, 1978, the Customer has the right to access, modify, rectify and delete data concerning him/her, which he/she can exercise in writing to Customer Service at the address contact@stellaetsuzie.com.

If the Customer is already registered, he will fill in his username and password to identify himself.

Marmax offers the Customer the option of ordering and paying for their products in several stages:
1. the Customer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.);
2. the Customer checks the delivery address or provides a new one;
3. the shipping costs are calculated and submitted to the Customer, as well as the name of the carrier;
4. the Customer checks all the information, reads and accepts these General Terms and Conditions by checking the corresponding box, then invites them to confirm their order by clicking on the “Confirm my order” button;
5. In order to securely enter their personal bank card details, the Customer is redirected to the secure payment interface PAYPAL, SHOPIFY PAYMENT, APPLE PAY or ALMA. Data relating to payment methods (bank card number, expiration date, authorization number, security code) are collected directly by our service providers. Marmax never has access to its customers' payment data.

Once an order has been validated, the Customer will no longer be able to modify the delivery address.

If the payment is accepted, the order is registered and the contract is definitively formed. Payment by credit card is irrevocable.

Payment is made in a single payment by credit card (Visa, Mastercard, American Express, Bancontact, or Paypal). Bank transactions are handled and secured by our partner SHOPIFY PAYMENT.

For any order of €200 or more including VAT, the Customer can benefit from payment in several installments. To do this, the Customer must select the corresponding option during the ordering process. Payment is made through the secure ALMA platform. If the Customer wishes to pay for the order in several installments, they accept ALMA's general and specific terms and conditions.

The commitment to pay given by means of a payment card is irrevocable. Orders placed on the Site imply the guarantee that the Customer has all the necessary authorizations to use the means of payment made available.

In certain cases, including non-payment, incorrect address or other problem with the Customer's account, Marmax reserves the right to suspend or cancel any order from the Customer until the problem is resolved.

Confirmation of an order implies acceptance of these General Terms and Conditions, acknowledgement of having full knowledge of them and waiver of the right to rely on one's own purchasing conditions. All data provided and the recorded confirmation will constitute proof of the transaction. Marmax will communicate to the Customer by email via the email address provided when creating their account the confirmation of the registration of their order.

The sale will be considered final after confirmation of acceptance of the order and receipt by the seller of the full price.

If the Customer wishes to contact Marmax, he can do so either by email at the following address: contact@stellaetsuzie.com; or by post to the following address: Société Marmax, 114 avenue Crampel, 31400 Toulouse.

Article 6. Ownership and transfer of risks
The transfer of ownership and the risks of loss and deterioration relating thereto will only be carried out after full payment of the price by the Customer, regardless of the delivery date. Marmax retains full ownership of the products sold until full payment of the price, including principal, costs and taxes.

Article 7. Withdrawal

For any order placed between December 1 and December 25, 2024 inclusive, returns are extended until January 5.

In accordance with the provisions of Article L221-18 of the Consumer Code, the Customer has a period of fourteen calendar days from receipt of the order to exercise his right of withdrawal and return the Product to Marmax for reimbursement without penalty.

The right of withdrawal may be exercised by sending an email to contact@stellaetsuzie.com, or by post using the form attached to these T&Cs. Any other method of declaring withdrawal is accepted. It must be unambiguous and express the desire to withdraw.

The Products must be returned in their original packaging, in perfect condition, new, unworn, unwashed, undamaged, unsoiled or incomplete within 14 days of notifying Marmax of the Customer's decision to withdraw. Otherwise, they will not be returned or exchanged.

To avoid any damage, all leather products must be returned with the protective strips. Similarly, bags and hats must also be returned with the provided padding.

For hygiene reasons, on lingerie or swimwear, the protective tab located between the legs must be present and will be changed before any return to stock.

Marmax reserves the right to refuse the return of Products which do not comply with the conditions referred to above.

Returns are made via a prepaid return label.

For all returns (excluding those made from the United States and Canada), a flat-rate fee will be charged to the Customer and deducted from their refund, if applicable. This flat-rate fee will be 5 euros for returns made from mainland France, the European Union, and Switzerland, 5 pounds sterling for returns made from the United Kingdom, and 10 dollars for the rest of the world.

In the event of a return of the entire order, the entire amount paid by the Customer, less the "return fee", will be refunded by Marmax. The refund will be made no later than 14 (fourteen) days following the date on which Marmax becomes aware of the Customer's decision to withdraw. Marmax may defer the refund until the Products have been recovered or until the Customer has provided proof of shipment of these Products. Return costs are borne by Marmax if the Product delivered is different from the Product ordered or damaged. If the Customer fails to comply with these General Terms and Conditions, in particular the return conditions, Marmax will not be able to refund the Products concerned.

Marmax will refund using the same payment method as that used for the payment of the order in question. However, with the express agreement of the Customer, another method may be used, unless the payment for the order was made by gift card or credit note. The Customer may then opt for the issue of a credit note, instead of a refund, corresponding to the full amount paid for the initial order. The credit note is valid for twelve months from its date of issue and can be used on any future purchase made on the website or in our stores (excluding department store corners).
If you return your order purchased using a gift card and/or credit note, your refund will be issued automatically and only in the form of a new credit note. Other refund methods, such as cash or payment card, are excluded in this case.
The customer may choose to issue a credit note corresponding to the full amount paid by the customer instead of a refund with a validity period of 12 months.

When Marmax observes abusive activity, including, but not limited to, excessively delivered and subsequently returned orders or multiple returns not complying with the conditions cited above which have resulted in return refusals, Marmax reserves the right to re-invoice the Customer for the return costs in full, not to reimburse the returns and/or to deactivate the account as well as any associated accounts.

If you wish to make a return pursuant to your legal rights after account deactivation, you can contact customer service by sending an email to contact@stellaetsuzie.com.

Article 8. Delivery
Deliveries are made to the address indicated by the Customer on the order form, which can only be within the agreed geographical area. Any package returned to Marmax due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.

Transport is provided by Colissimo, Chronopost, DHL or Mondial Relay services depending on the option chosen by the Customer when confirming their order.

The delivery times indicated on the Site are indicative times; they correspond to average processing and delivery times. Marmax cannot be held responsible for the consequences of a delivery delay that is not its fault.

However, if delivery times exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

Orders placed by Colissimo, delivery services with tracking, delivery without signature.

Marmax may provide the Customer with the tracking number of their package by email. The Customer will be delivered to their home by their postman. In the event of the Customer's absence, they will receive a delivery notice from their postman, which will allow them to collect the ordered products from the Post Office or a relay point nearest them, within a period specified by the postal services. The risks associated with transport are the responsibility of the Customer from the moment the items are physically received by the latter. The Customer is required to check in the presence of the Post Office employee or the delivery person, the condition of the packaging of the goods and its contents upon delivery (or 10 days from receipt to protest to the delivery service).

Article 9. Guarantees
9.1. Legal guarantee of conformity and legal guarantee of hidden defects
The Marmax company guarantees the conformity of the goods to the contract, allowing the Customer to make a request under the legal guarantee of conformity provided for in Articles L.217-4 et seq. of the Consumer Code or the guarantee of hidden defects of the thing sold within the meaning of Articles 1641 et seq. of the Civil Code.

In the event of implementation of the legal guarantee of conformity, it is recalled that:
-the Customer has a period of 2 years from delivery of the goods to take action;
-the Customer may choose to have the goods repaired or replaced depending on available stock, subject to the cost conditions provided for in Article L.217-17 of the Consumer Code;
- the Customer is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods;
- the legal guarantee of conformity applies independently of any possible commercial guarantee.

The Customer may decide to implement the warranty against hidden defects of the item sold within the meaning of Article 1641 of the Civil Code. In this case, he may choose between the cancellation of the sale or a price reduction in accordance with Article 1644 of the Civil Code.

9.2. Terms of implementation of guarantees
The Customer requesting the benefit of the legal guarantee of conformity or hidden defects must send their request to customer service via the email address contact@stellaetsuzie.com. The Customer may return the Product using the return slip sent by the after-sales service.

Prior to this return, the Customer must contact the after-sales service by telephone at 09 83 49 12 75 (Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.) or electronically at contact@stellaetsuzie.com.

9.3. Limitation of liability
The liability of Marmax with regard to any Product purchased on the Site is strictly limited to the purchase price of the latter.

Marmax cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusions, viruses, interruption of service, or other involuntary problems.

9.4. Force Majeure
In the event of the occurrence of an event resulting from a fortuitous event or a case of force majeure preventing the normal execution of the order or these General Terms and Conditions, Marmax shall not be held liable. As defined by Article 1218 of the Civil Code, force majeure is an external, unforeseeable and irresistible event. It includes any act, event, non-performance, omission or accident beyond the scope of Marmax's contract.

The execution of these General Terms and Conditions will be suspended for the duration of the force majeure event and the execution and delivery deadlines will be extended accordingly. Marmax will endeavour, as far as possible, to end the force majeure event or to find a solution enabling it to fulfil its contractual obligations.

Article 10. Intellectual Property
Marmax is the owner of the domain name stellaetsuzie.com. The Site is an intellectual property protected by intellectual property laws. The Site as a whole and each of its components (such as source scripts, basic data, films, photographs, logos, trademarks, designs or models, texts, tree structures, software, animations, illustrations, design, ergonomics, graphics, organization and headings) are the exclusive property of Marmax.

Any use, reproduction, modification, even partial, of these elements is prohibited without the prior written authorization of Marmax.

Article 11. Personal data
The Customer is informed and accepts that his personal data may be collected on the Site and used by the company Marmax which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (hereinafter "GDPR").

Marmax is committed to protecting and ensuring the security and confidentiality of its Customers' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or accessed by unauthorized third parties.

In particular, the personal data of Customers may be transmitted to service providers and contractual partners who, as subcontractors within the meaning of the GDPR, intervene and contribute directly to the management of orders and for whom it is absolutely necessary to access the personal data provided by the Customer when creating and using their account (identity, postal address, telephone number, e-mail).

Customers' personal data is collected for the following purposes:
- management of orders and customer relations,
- Customer information relating to offers and commercial information related to brands,
- strengthening and improving communication of the website and the brand by sending, in particular, newsletters and special offers based on the preferences of the Customer noted on the Site,
- the improvement and personalization of the services offered to Customers,
- compliance with legal and regulatory obligations.

Marmax is committed to maintaining the confidentiality of any information provided by the Customer, which the Customer may be required to provide in order to use certain services. All information concerning the Customer is subject to the provisions of Law No. 78-17 of January 6, 1978.

As such, the Internet user has the right to access, modify, and delete information concerning them. They may request this at any time by mail to the following address: Société Marmax, 114 avenue Crampel, 31400 Toulouse, or by email to: contact@stellaetsuzie.com.

Article 12. Applicable Law - Dispute Resolution
These T&Cs are subject to French law.

In the event of translation of the Site and the T&Cs, the French language shall prevail for interpretation.

In the event of a dispute, the Customer will first contact Marmax to seek an amicable solution by contacting Customer Service.

If the dispute could not be resolved within the framework of the written complaint previously submitted to Customer Service, the Customer has the right to seek free recourse from a consumer mediator with a view to the amicable resolution of the dispute between him and the Marmax company.

The Client may only refer the matter to a mediator if he can prove that he has previously made a written complaint to the professional, and this within one year following this written complaint.

In the event of a dispute between the Customer and Marmax Company, the Customer may contact the consumer mediator appointed by Marmax Company in order to resolve the dispute amicably.

The consumer mediator for Marmax is CM2C. The Customer may contact the mediator via its website https://www.cm2c.net/ or by post: 14 rue Saint Jean 75017 Paris.

All costs related to the use of the consumer mediator will be borne by Marmax Company.

The Customer has the option of registering free of charge on a telephone canvassing opt-out list such as BLOCTEL (www.bloctel.gouv.fr) in order to no longer be contacted by telephone by a professional with whom you do not have an ongoing contractual relationship, in accordance with Law No. 2014-344 of March 17, 2014 relating to consumption.

Any consumer can register for free on this list on the website https://conso.bloctel.fr/index.php/inscription.php.


As part of the extended responsibility of waste producers and in accordance with the provisions of Articles L541-10 to L541-10-17 of the Environmental Code, Marmax informs the Customer that it has joined several eco-organizations in order to fulfill its obligations.

For this purpose, the Marmax company has unique identification numbers (IDU) which certify that it is registered in the register of the following eco-organizations and that its eco-contributions are up to date:

- IDU for the “textile products, clothing, footwear, household linen and new textile products for the home” sector with the eco-organization REFASHION: FR360387_11WCZQ.
This IDU is valid for one (1) year and is renewed annually. The Client can consult Refashion's missions and objectives directly via the following internet link: https://refashion.fr/citoyen/fr.

- IDU for the “household packaging” sector with the eco-organization CITEO: FR360387_01UHXG
This IDU is valid for one (1) year and is renewed annually. The Client can consult CITEO's missions and objectives directly via the following internet link: https://www.citeo.com/.

SPRING SALE

Spring Sale: Offer valid from 04/23/2025 9:00 a.m. to 04/27/2025 11:59 p.m. on the website www.stellaetsuzie.com, on the Maison Stella & Suzie mobile application in preview from 04/22/2025 at 6:00 p.m., and in stores, corner of Printemps Haussmann, located in mainland France and Belgium.
Offer valid on a selection of items marked while stocks last.
Offer cannot be combined with any current promotional offer.
Discount applied directly to your basket or at checkout.

COMMERCIAL OFFER

Free delivery for all orders in France and Europe until Sunday, April 27, 2025, 11:59 p.m. Offer deducted directly from your cart, valid with no minimum purchase, on the entire online selection.

Withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of: Marmax Company - 114 Avenue Crampel - 31400 Toulouse.

Email: contact@stellaetsuzie.com:

I hereby notify you of my withdrawal from the contract relating to the sale of the property below: (identify the Product)

Ordered on ………………………….……. (date) / Received on: ………………………….……. (date)
Customer Name: Customer Address:
Signature of the Client (only in the event of notification of this form on paper):
Date :