Q&A
Our collections
Maison Stella & Suzie Collections
Once a month, we unveil a new collection designed by Margaux and our Design Team.
Where are our clothes made?
Committed to a socially and environmentally responsible approach, we work exclusively with suppliers who comply with international labour and safety standards. Many of them adhere to the BSCI (Business Social Compliance Initiative) standards.
Our suppliers are carefully selected for their technical expertise and craftsmanship. Our knitwear is made in Italy or China, home to some of the finest yarn manufacturers. For our leather goods, we work with suppliers in Italy and Portugal. Our denim pieces are made in Turkey, while our leather garments and embroidered pieces are crafted in India. For our structured pieces, such as trousers and jackets, we collaborate with suppliers based in Tunisia, Bulgaria and Romania. Our flowing pieces, such as blouses, are made by specialised suppliers in Tunisia and Morocco.
Certifications, including OEKO-TEX, ECOVERO and LENZING, are becoming increasingly important to us. Our long-term ambition is to have all our collections certified.
What are our pieces made of?
The fabric composition of each piece is detailed on its product page.
How should I care for my pieces?
You can find specific care instructions for each piece on its product page.
How do I choose the right size?
We understand that finding the perfect fit when shopping online can be tricky. To help you make the right choice, Maison Stella & Suzie has carefully created a size guide, available on every product page, with detailed measurements in centimetres.
These measurements are taken with the garments laid flat, allowing you to compare them with pieces you already own.
My favourite item is sold out. When will it be back in stock?
Only our iconic pieces are restocked. For all other items, availability depends on customer returns, which are added to our website every Thursday at 6 pm.
To be the first to know when your favourite pieces are back in stock, don't forget to sign up for our back-in-stock email alerts.
My account
I FORGOT MY PASSWORD, WHAT SHOULD I DO ?
To reset your password, please follow the "Forgot Password" instructions on the "My Account" page.
I WOULD LIKE TO UPDATE MY PERSONAL INFORMATION, HOW CAN I DO THAT ?
You can update all your personal information from your account area, under the "Account Details" section.
HOW CAN I CONTACT CUSTOMER SERVICE ?
Our customer service team will be happy to assist you via email and phone.
We are available to assist you from 9am to 6pm Monday to Thursday and from 9am to 5pm on Friday.
Email : contact@stellaetsuzie.com
Phone : 09 83 49 12 75
My order
HOW CAN I TRACK THE PROGRESS OF MY ORDER ?
You can track the progress of your order from your personal account, under the "Orders" tab.
IS IT POSSIBLE TO MODIFY OR CANCEL MY ORDER ONCE IT’S BEEN VALIDATED ?
To expedite the shipping process, our logistics team works swiftly. Once your order is validated, it cannot be modified or canceled. We therefore encourage you to ensure that the items in your cart are in the desired colors, sizes, and quantities. Additionally, please double-check your shipping address. If there is an error in your order, please contact our customer service and place a new order.
I’VE PLACED MULTIPLE ORDERS, CAN THEY BE COMBINED ?
We are unable to combine orders. However, if you place multiple orders within 24 hours and they exceed €200 in total, we will reimburse the shipping costs upon request via email at contact@stellaetsuzie.com.
Deliveries (France & EU)
How long does it take to prepare my order?
Your orders are prepared within 48 hours and shipped the following day (excluding busy periods and pre-orders). Orders placed after 11 am on Fridays, during weekends or on public holidays will be prepared on the next business day.
What are your delivery options?
Delivery in mainland France (including Corsica):
Delivery is free on all orders of €200 or more in France.
Standard delivery: 48 to 72 hours (business days, once your parcel has been prepared).
Delivery within the European Union:
Delivery is free on all orders of €200 or more, or the equivalent of €200 in the local currency.
Delivery times may be longer.
Delivery to French overseas departments, regions and collectivities (DROM-COM):
Delivery is free on all orders of €200 or more.
Delivery times may be longer.
For more information, please visit our Delivery & Returns section.
Deliveries (Switzerland, UK, USA, International)
For more information, we recommend visiting our Delivery & Returns section.
Delivery to Switzerland:
Delivery is free on all orders of CHF 250 or more.
Delivery to the United Kingdom:
Delivery is free on all orders of £200 or more.
Delivery to the USA, Canada and internationally:
Delivery is free on all orders, with no minimum purchase required.
Delivery times may be longer. For deliveries to the United Kingdom and Switzerland, recipients may be required to pay customs duties depending on the regulations in force in the destination country.
WILL I HAVE TO PAY CUSTOMS DUTIES OR ADDITIONAL TAXES?
Outside the European Union, customs duties or import taxes may be added to the price of our products. These additional charges are entirely the customer's responsibility. We therefore recommend checking with your local customs office for more information about any applicable fees.
However, customs duties and local taxes are included at checkout.
Payment
Is it possible to pay in installments?
Payment for your order can be made in several installments starting from 200€.
How can I pay for my order?
You can pay for your order using :
- Bank card: CB, Visa, Visa Electron, MasterCard, E-carte bleue, American Express
- Paypal
- Apple Pay
- E-gift card
- Asset
How can I use my credit?
You can use your credit by entering your code in the "Discount code or gift card" tab.
The discount will be displayed automatically, excluding shipping costs.
You have 12 months to use your credit.
I am having difficulty with the payment of my order.
Please send us an email at contact@stellaetsuzie.com and we will find a solution together.
Returns
THE ITEM I RECEIVED DOES NOT SUIT ME, HOW CAN I MAKE A RETURN ?
You have fourteen days from the date of receipt of your package to request a return and mail your package. This period does not include the time it takes for your return to reach us.
You can directly download your return label from your customer account by clicking on the link Make a return.
For all returns made from mainland France or a country within the European Union, a flat return fee of €5 will be charged to the customer and deducted from their refund, where applicable.
Returns from the United Kingdom, Switzerland, the United States, Canada and the rest of the world are free of charge, with no flat return fee deducted from the refund.
We urge you to be particularly careful with the items to avoid any damage if you are not yet certain that you want to keep them. Returns that do not comply with our policy will not be accepted and will be returned to you.
HOW LONG DOES IT TAKE FOR MY RETURN REQUEST TO BE PROCESSED ?
The refund will be made no later than fourteen days from the date Maison Stella & Suzie is informed of the customer's decision to withdraw (Subject to the proper receipt of the return package at our warehouse).
IS IT POSSIBLE TO EXCHANGE AN ITEM ?
We do not offer standard exchanges. Therefore, we invite you to return your items to us and place a new order on our website.
Pre-order
WHAT ARE PRE-ORDERS ?
Some of our items are available for pre-order. These items are offered on our website for a limited period. Add them to your cart and complete your order as usual. We will deliver them to you as soon as possible, and you will receive an email with tracking details once your package is shipped.
Another question ?
Send us a quick message at
contact@stellaetsuzie.com
or directly by phone at
+33 9 83 49 12 75,
our team will advise you.