Legal Notice

MARMAX, SAS with capital of €9,803
Head Office: 114 Avenue Crampel – 31400 Toulouse – France
Registered with the RCS Toulouse SIREN 833 453 442 on October 30, 2017 SIRET number 833 453 442 00059 – APE 4791B

President and Managing Director: Ms. Margaux MINGUEZ LAHANA & Mr. Maxime MINGUEZ

Director of publication & editorial of the site: Ms. Margaux MINGUEZ

The site is hosted on Shopify

Terms of Sales

These General Conditions of Sale (hereinafter the “CGV”) are concluded on the one hand by the company MARMAX (hereinafter “Marmax”) with share capital of €9,803.00 whose head office is located in Toulouse , registered in the Toulouse Trade and Companies Register under number 833 453 442 the website (hereinafter the Site) and, on the other hand, by any natural or legal person wishing to make a purchase via the Site (hereinafter “the Client”).

Article 1: object
These General Terms and Conditions aim to define the contractual relations between the company Marmax and the Customer and the conditions applicable to any purchase made through the Site.

These General Terms and Conditions apply to the exclusion of all other conditions, in particular those applicable to sales in stores or through other distribution and marketing channels.

Any use of the Site implies unreserved acceptance by the Customer of these General Terms and Conditions, which the Customer acknowledges having read prior to his order. In this regard, they are enforceable against him in accordance with the terms of article 1119 of the civil code.

The Site allows the company Marmax to offer its products (hereinafter “the Products”) in France and abroad.

Before any transaction, the Customer declares on the one hand that the purchase of Products on the Site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have full legal capacity, allowing him to undertake under these General Terms and Conditions. These General Terms and Conditions govern the use of the Site and the services that may be offered there as well as any purchases made on the Site.

The company Marmax retains the possibility of modifying these General Terms and Conditions at any time, in order to comply with any new regulations or in order to improve the use of its site. As a result, they will be applicable as soon as they are put online.

Article 2. Products
The Products offered are those which appear on the Site while stocks last.

The Marmax company reserves the right to modify the collection of Products at any time. Each Product is presented on the Site in the form of a description listing its main technical characteristics with the greatest possible accuracy. However, if errors or omissions may have occurred in this presentation, the Marmax company cannot be held responsible.

The Customer is fully informed that the images, photos and colors of the Products offered for sale may not correspond to the colors under the effect of the Internet browser. The photographs are as faithful as possible but in no way commit the Marmax company.

The sale of Products presented on the Site is intended for all customers residing in countries which fully authorize the entry into their territory of these products.

If one or more items ordered are no longer available, the Customer will be informed by e-mail as soon as possible of the partial or total cancellation of their order.

Article 3. Pre-contractual information
The Customer acknowledges having been informed, prior to placing the order and concluding the contract, in a readable and understandable manner, of these General Terms and Conditions and of all information listed in Article L. 221-5 of the Code of the consumption.

Article 4. Price
The prices appear on the Product sheets in the internet catalog and are prices in euros (€) for Europe, in pounds sterling for the United Kingdom and in dollars for the rest of the world taking into account value added tax ( VAT) applicable on the day of the order.

All prices displayed are calculated and include the value added tax (VAT) applicable in France or that applicable in the country of delivery located in the European Union.

Any change in the VAT rate may be reflected in the price of the Products.

Any local taxes that may apply to the sale are the responsibility of the Customer.

The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order.

The company Marmax reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the Customer.

In mainland France, for any order greater than or equal to 200 euros including tax, shipping costs are free; for any order less than 200 euros including tax, a flat rate contribution to shipping costs will be invoiced to the Customer depending on the carrier chosen by the Customer.

For all deliveries within the European Union and Switzerland, shipping costs are free for all orders over 250 euros including tax. For any order less than 250 euros, a flat rate contribution to shipping costs will be invoiced in the amount of 10 euros including tax.

For all deliveries to the United States, Canada, United Arab Emirates, shipping costs are free for all orders.

For all international deliveries, shipping costs are free for any order over 300 euros including tax, for any order below a participation fee of 20 euros excluding tax will be charged.

Outside the European Union, customs or import taxes may be added to the price of our products. These additional costs are entirely the responsibility of the customer. It is therefore the customer's responsibility to inquire about these costs with their local customs office. However, for the countries listed below, customs or import taxes are included at checkout: United Kingdom, Canada, United States, Guadeloupe, Réunion, Martinique, New Caledonia, Saint-Barthélemy and Saint- Martin.

Article 5. Order and payment terms

Before any order, the Customer must create an account on the Site. The account creation section is accessible directly from the side menu bar.

When creating their account, the Customer must complete the form provided for this purpose and must provide their email address and a password and, alternatively, a birthday date in the DD/MM format.

The Customer is solely responsible for the confidentiality of his password and will bear sole responsibility for any fraudulent use of his password.

Before finalizing their order, the Customer must provide their name, first name, postal address and telephone number, this information being mandatory for the processing and delivery of orders and the preparation of invoices.

In accordance with the law of January 6, 1978, the Customer has a right of access, modification, rectification and deletion of data concerning him, which he can exercise in writing with Customer Service at the contact address

If the Customer is already registered, he will fill in his username and password to identify himself.

The Marmax company offers the Customer the option to order and pay for their products in several stages:
1. the Customer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.);
2. the Customer checks the delivery address or enters a new one;
3. shipping costs are calculated and submitted to the Customer, as well as the name of the carrier;
4. the Customer checks all the information, reads and accepts these General Terms and Conditions by checking the corresponding box, then invites him to validate his order by clicking on the “Validate my order” button;
5. in order to securely enter their personal bank card details, the Customer is redirected to the secure payment interface PAYPAL, SHOPIFY PAYMENT, APPLE PAY or ALMA. Data relating to means of payment (bank card number, expiration date, authorization number, security code) is collected directly by our service providers. The Marmax company never has access to its customers' payment data.

Once an order has been validated, the Customer will no longer be able to modify its delivery address.

If payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable.

Payment is made in one go by credit card (Visa, Mastercard, American Express, Bancontact or Paypal). Banking transactions are carried out and secured by our partner SHOPIFY PAYMENT.

For any order greater than or equal to 200 euros including tax, the Customer can benefit from payment in several installments. To do this, the Customer must choose the corresponding option during the order process. Payment is made through the secure ALMA platform. If the Customer wishes to pay for the order in several installments, he accepts ALMA's general and specific conditions.

The commitment to pay given by means of a payment card is irrevocable. Orders placed on the Site imply the guarantee that the Customer has all the necessary authorizations to use the means of payment made available.

In certain cases, including non-payment, incorrect address or other problem with the Customer's account, Marmax reserves the right to suspend or cancel any order from the Customer until the problem is resolved.

Confirmation of an order entails acceptance of these General Terms and Conditions, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. The company Marmax will communicate by email to the Customer via the email address provided when creating their account confirmation of the registration of their order.

The sale will be considered final after confirmation of acceptance of the order and collection by the seller of the entire price.

If the Customer wishes to contact the Marmax company, he can do so either by email to the following address:; or by mail to the following address: Société Marmax, 114 avenue Crampel, 31400 Toulouse.

Article 6. Ownership and transfer of risks
The transfer of ownership and the related risks of loss and deterioration will only be carried out after full payment of the price by the Customer, regardless of the delivery date. The Marmax company retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.

Article 7. Withdrawal
In accordance with the provisions of article L221-18 of the Consumer Code, the Customer has a period of fourteen completed calendar days from receipt of the order to exercise his right of withdrawal and return the Product to the company Marmax. for reimbursement without penalty.

The right of withdrawal can be exercised by sending an email to, or by post using the form attached to these General Terms and Conditions. Any other method of declaration of withdrawal is accepted. It must be denied ambiguity and express the desire to retract.

The Products must be returned in their original packaging, in perfect condition, new, unworn, unwashed, undamaged, soiled or incomplete within 14 days following notification to the company Marmax of the Customer's decision to withdraw. Otherwise they will not be taken back or exchanged.

To avoid any damage, any Leather Product must be returned with the protective strips. Likewise, bags and hats must also be returned with the padding provided.

For hygiene reasons, on lingerie or swimwear, the protective tab located at the crotch must be present and will be changed before being put back into stock.

The company Marmax reserves the right to refuse the return of Products which do not comply with the conditions referred to above.

Returns are made via a prepaid return label.

For any returns made (except those made from the United States and Canada) a fixed contribution will be charged to the Customer and deducted from their reimbursement if applicable. This flat rate contribution will be 5 euros for returns made from mainland France, the European Union and Switzerland, 5 pounds sterling for those made from the United Kingdom and 10 dollars for the rest of the world.

In the event of a return on the entire order, the entire amount paid by the Customer, less the “return package”, will be reimbursed by the company Marmax. Reimbursement will take place no later than 14 (fourteen) days following the date on which Marmax became aware of the Customer's decision to withdraw. Marmax may defer reimbursement until recovery of the Products or until the Customer has provided proof of shipment of these Products. Return costs are the responsibility of the company Marmax if the Product delivered is different from the Product ordered or damaged. If the Customer fails to comply with these General Terms and Conditions, in particular the return conditions, the company Marmax will not be able to reimburse the Products concerned.

Marmax makes the reimbursement using the same means of payment as that which was used to pay for the order concerned. However, with the express agreement of the Customer, another means may be used. The Customer may thus opt for the issuance of a credit note, instead of a refund, corresponding to the full amount paid for the initial order. The validity period of the credit is twelve months from its date of issue, it is valid for any future purchases made on the site or in our stores (excluding department store corners). The refund of an order paid with an e-gift card, a gift card or a credit will be made automatically in credit.

The customer may choose to issue a credit note corresponding to the full amount paid by the customer in place of a refund with a validity period of 12 months.

When the Marmax company notices abusive activity, including, but not limited to, orders delivered and then returned excessively or several returns not in compliance with the conditions cited above having resulted in refusals of returns, the Marmax company will reserves the right to re-invoice the Customer for the return costs in full, not to reimburse returns and/or to deactivate the account as well as any associated accounts.

If you wish to make a return in application of your legal rights after deactivation of the account, it is possible to contact customer service by sending an email to

Article 8. Delivery
Deliveries are made to the address indicated by the Customer on the order form which can only be in the agreed geographical area. Any package returned to the Marmax company due to an incorrect or incomplete delivery address will be reshipped at the Customer's expense.

Transport is provided by the services of Colissimo, Chronopost, DHL or Mondial Relay depending on the option chosen by the Customer when validating their order.

The delivery times indicated on the Site are indicative times, they correspond to the average processing and delivery times. The Marmax company cannot be held responsible for the consequences due to a delivery delay not due to its fault.

However, if delivery times exceed thirty days from the order, the sales contract may be terminated and the Customer reimbursed.

Orders made by Colissimo, delivery services with tracking, delivery without signature.

The Marmax company will be able to provide the Customer with the tracking number of their package by e-mail. The Customer is delivered to his home by his postman. In the event of the Customer's absence, he will receive a delivery notice from his postman, which allows him to collect the products ordered at the post office or at the nearest relay point, during a period indicated by the postal services. The risks associated with transport are the responsibility of the Customer from the moment the items are physically received by the latter. The Customer is required to check, in the presence of the Post Office employee or the delivery person, the condition of the packaging of the goods and its contents upon delivery (or 10 days from receipt to protest to the delivery service) .

Article 9. Guarantees
9.1. Legal guarantee of conformity and legal guarantee of hidden defects
The company Marmax guarantees the conformity of the goods with the contract, allowing the Customer to make a request under the legal guarantee of conformity provided for in articles L.217-4 et seq. of the Consumer Code or the guarantee of hidden defects of the thing sold within the meaning of articles 1641 et seq. of the civil code.

In the event of implementation of the legal guarantee of conformity, it is recalled that:
-the Customer has a period of 2 years from delivery of the goods to act;
-the Customer can choose to repair or replace the item based on available stocks, subject to the cost conditions provided for by article L.217-17 of the Consumer Code;
- the Customer is exempt from providing proof of the existence of the lack of conformity of the goods during the 24 months following delivery of the goods;
- the legal guarantee of conformity applies independently of any possible commercial guarantee.

The Customer may decide to implement the guarantee against hidden defects in the item sold within the meaning of article 1641 of the Civil Code. In this case, he can choose between canceling the sale or reducing the price in accordance with article 1644 of the Civil Code.

9.2. Conditions for implementing guarantees
The Customer requesting the benefit of the legal guarantee of conformity or hidden defects must send their request to customer service via the email address The Customer may return the Product using the return voucher sent by the after-sales service.

Prior to this return, the Customer must contact the after-sales service by telephone on 09 83 49 12 75 (Monday to Friday from 9 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.) or electronically at .

9.3. Limitation of responsibilities
The liability of the company Marmax with regard to any Product purchased on the Site is strictly limited to the purchase price of the latter.

The Marmax company cannot be held liable for any damage resulting from the use of the Internet network such as loss of data, intrusions, viruses, interruption of service, or other unintentional problems.

9.4. Force Majeure
In the event of the occurrence of an event relating to a fortuitous event or a case of force majeure preventing the normal execution of the order or these General Terms and Conditions, the liability of the company Marmax cannot be engaged. As defined by article 1218 of the Civil Code, force majeure is an external, unpredictable and irresistible event. It includes any act, event, non-performance, omission or accident beyond the Marmax company contract.

The execution of these General Terms and Conditions will be suspended for as long as the case of force majeure lasts and execution and delivery times will be extended accordingly. The company Marmax will endeavor as far as possible to put an end to the case of force majeure or to find a solution enabling it to fulfill its contractual obligations.

Article 10. Intellectual property
The Marmax company owns the domain name The Site is an intellectual work protected by intellectual property laws. The Site as a whole and each of the elements that compose it (such as script sources, basic data, films, photographs, logos, brands, designs, texts, trees, software, animations, illustrations, design, ergonomics, graphics, on the organization and titling of sections) are the exclusive property of the company Marmax.

Any use, reproduction, even partial modification of these elements is prohibited without the prior written authorization of the company Marmax.

Article 11. Personal data
The Customer is informed and accepts that his personal data may be collected on the Site and used by the company Marmax which acts as data controller within the meaning of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data and repealing Directive 95/46/EC (hereinafter "GDPR").

The company Marmax undertakes to protect and ensure the security and confidentiality of its Customers' personal data in accordance with the GDPR, in particular by taking all necessary precautions to prevent this data from being distorted, damaged or from unauthorized third parties having access to it. .

In particular, Customers' personal data may be transmitted to service providers and contractual partners who, as subcontractors within the meaning of the GDPR, intervene and contribute directly to the management of orders and for whom it is absolutely necessary to access personal data. provided by the Customer when creating and using their account (identity, postal address, telephone number, e-mail).

Customers' personal data is collected for the following purposes:
- management of orders and relationships with Customers,
- information from Customers relating to offers and commercial information linked to the brands,
- strengthening and improving the communication of the website and the brand by sending, in particular, newsletters and special offers according to the Customer's preferences noted on the Site,
- improving and personalizing the services offered to Customers,
- compliance with legal and regulatory obligations.

The company Marmax undertakes to preserve the confidentiality of the information provided by the Customer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978.

As such, the Internet user has the right to access, modify and delete information concerning him or her. He can make a request at any time by mail to the following address: Société Marmax, 114 avenue Crampel, 31400 Toulouse or electronically to:

Article 12. Applicable law - Dispute resolution
These General Terms and Conditions are subject to French law.

In the event of translation of the Site and the General Terms and Conditions, the French language prevails for interpretation.

In the event of a dispute, the Customer will contact Marmax as a priority to seek an amicable solution by contacting Customer Service.

If the dispute could not be resolved within the framework of the written complaint previously submitted to Customer Service, the Customer has the right to recover free of charge from a consumer mediator with a view to amicably resolving the dispute between him/her to the Marmax company.

Referral by the Client to a mediator can only be made if he can justify having previously made a written complaint to the professional, and this within the limit of one year following this written complaint.

In the event of a dispute between the Customer and the Marmax Company, the Customer may resort to the consumer mediator designated by the Marmax Company, in order to resolve the dispute amicably.

The consumer mediator to which the Marmax Company reports is CM2C. The Client may use said mediator via its website or by post: 14 rue Saint Jean 75017 Paris.

All costs linked to recourse to the consumer mediator will be borne by the Marmax Company.

The Customer has the option of registering free of charge on a list opposing telephone canvassing such as BLOCTEL ( in order to no longer be contacted by telephone by a professional with whom you do not have a contractual relationship. in progress, in accordance with law no. 2014-344 of March 17, 2014 relating to consumption.

Any consumer can register for free on this list on the site

Withdrawal form

Please complete and return this form only if you wish to withdraw from the contract.

To the attention of: Marmax Company - 114 Avenue Crampel - 31400 Toulouse.


I hereby notify you of my withdrawal from the contract relating to the sale of the property below: (identify the Product)

Ordered on ………………………….……. (date) / Received on: ………………………….……. (date)
Customer Name: Customer Address:
Signature of the Client (only in the event of notification of this form on paper):
Date :